Refund policy

We accept returns within 30 days of delivery for unused items in their original condition.

To start a return, email info@elfbeads.com. We will provide the return address and instructions. Please do not send items back without contacting us first.

Return shipping is the customer’s responsibility. Original shipping charges are non-refundable.

Sale items and gift cards cannot be returned.

Damaged or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly with your order number and a photo so we can make it right.

Exchanges

To request an exchange, please contact info@elfbeads.com before sending anything back. Once approved, we will provide return instructions and arrange your replacement, subject to availability.

Refunds

Once your return is received and inspected, we will confirm whether it has been approved. Approved refunds are issued to the original payment method.

Please allow additional time for your bank or credit card provider to process the refund.