Shipping policy
Shipping and Returns
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email unless otherwise noted in product description. You will receive another notification when your order has shipped. Shipping charges for your order will be calculated and displayed at checkout.
1) Free shipping in US via USPS First Class for orders of $99+
2) Free shipping in EU and UK via UPS for orders of €99+
3) Free Global shipping (outside of the US, EU and UK) with USPS First Class Package Intl for orders of $99+
Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Elfbeads is not responsible for these charges if they are applied and are your responsibility as the customer.
Wholesale orders are not eligible for free shipping.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within delivery time specified in your shipping confirmation email, please contact us at info@elfbeads.com with your name and order number, and we will look into it for you.
Returns and Refunds
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs (if any) for the return.
Please note that we cannot accept returns on sale items or gift cards.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@elfbeads.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Full Refund Policy can be found here.
If you have any further questions, please don't hesitate to contact us at info@elfbeads.com.